Please find detailed order and shipping information on our Shipping & Delivery page.

All custom and personalized pieces are made-to-order and final sale. Custom orders cannot be cancelled or altered after they are submitted. Additionally, custom items cannot be returned. You will be charged at the time the order is placed. Production times vary; you can find an item's production time on its product page. Please note, selecting expedited shipping will not change the production timeline. The item will still require the same amount of time to be produced, but will ship expedited to you after its production. If you have questions about your custom piece, please email helpme@baublebar.com.

Our pieces are hand-crafted using a variety of high quality materials, including 14K solid gold, 18K gold plated sterling silver, 925 sterling silver, semi-precious stone, glass, resin, and brass. Exact materials associated with each style are listed on their product detail pages.

To keep your styles at their best, please give them occasional breaks and store neatly when not in use. Avoid contact with moisture and liquid cosmetics when wearing fashion jewelry; this includes lotion, sunscreen, and perfume. Jewelry that is not solid gold or gold filled should never be worn in the shower, pool or ocean. Please visit the product page for each item for more detailed care instructions.

For all press inquiries, please email press@baublebar.com.

We do not currently have our own brick-and-mortar store, but we are sold in a large number of retailers. See here for a list of locations where you can find our pieces in person! Also make sure to head to Target to check out our exclusive SugarFix line! We also have Pop-Ups shops often - sign up for our email list to be notified about any in your area!

BaubleBar is based in New York City and all orders are shipped from our facility in New Jersey.

Gold plated sterling silver pieces are crafted with 925 sterling silver, coated with a layer of 18K gold plating. Here at BaubleBar, we use the highest possible carat (18K) for all of our gold plated sterling silver pieces, with the exception of a few items that are made in 14K in order to increase longevity. Our 18K gold plating is .25 microns thick.

If you’re looking for a step up from gold plated sterling silver, opt for gold filled pieces. Gold filled styles feature brass with a thick layer of real gold. This is not a plating, but rather a high heat bonding process that fuses the gold to the brass base. Our gold filled styles are 5% (1/20th) of the total weight of the piece in gold as required by the Federal Trade Commission.

Our sterling silver pieces are made of the industry standard makeup, 92.5% pure silver. The other 7.5% is copper to reduce risk of discoloration and improve surface quality. For our own sterling silver jewelry, we include a 1-2 mils rhodium plating to increase shine and prevent tarnishing.

We use 14K gold for all of our solid gold fine jewelry. As opposed to 18K solid gold pieces, 14K is a bit more durable.

If your piece is less than perfect upon arrival, we want to know! Please send a photo to helpme@baublebar.com within 3 business days and our Customer Care Team will get back to you with a solution. We’re here to help Monday - Friday, 9am - 9pm (EST), and aim to respond within 24 business hours.

All of our jewelry is hypoallergenic and certified Nickel-free, Lead-free, Cadmium-free, and Phthalates-free. We test every single style to ensure they meet all of our rigorous standards.

BaubleBar phone cases are perfect for keeping your phone protected from normal wear and tear, while not adding too much bulk to your phone. Our cases feature a raised front screen lip and camera lip for added protection, so you can trust in our cases for protection from small drops and fumbles.

We ship to PO boxes using our startard shipping option, which will be delivered by USPS. If you have a street address and a PO Box, please make sure to use your PO Box address when using standard shipping. Currently, we are unable to ship to any FPO/APO addresses but we hope to offer this service in the near future.

Yes! We want to be sure you are 100% satisfied with your purchase. You can read about our returns policy here. Please note: custom items and final sale items cannot be returned.

To initiate a return, head over to our returns portal. [https://returns.baublebar.com/#/] From there, you can choose whether you'd like an exchange, store credit, or a refund to the original form of payment. We've also made it hassle-free by providing a prepaid return shipping label for your convenience, which you will be able to access once the return is submitted. Then just box up the item(s) and send it back to us!

You will receive an email once your item has been processed by our returns department. Please allow up to 5 days once the return has been delivered to our facility to be processed.

All of the information we need to process your return is included on the label you receive after initiating a return. You do not need to include the original invoice in your shipment.

We accept Visa, Mastercard, Discover, American Express, ShopPay, PayPal and Apple Pay.

BaubleBar’s big biannual event is valid on baublebar.com from March 13, 2025, at 9:00 PM EST through March 24, 2025, at 9:00 AM EST. Enjoy 25% off non-custom items sitewide and 20% off custom items, discounts apply automatically at checkout on eligible products. Exclusions include, but are not limited to, MLB, NFL non-custom, Collegiate, minibar non-custom and sale items, totes, bead kits, gift cards, packaging (boxes and pouches), storage items, Maya Brenner, select Disney ear headbands, Disney catchalls, and special limited-time deals. Custom item production timelines are not affected by promotion; please refer to individual product pages for details. This promotion cannot be combined with other offers or discount codes, has no cash value, and cannot be applied to previous purchases and price adjustments will not be offered. BaubleBar reserves the right to extend, modify, or discontinue this offer at any time without notice.

We cannot retroactively apply promotion codes to any orders. All codes must be entered at the time of checkout.